FAQs

The processing time for orders is typically 1-3 business days. Shipping times vary depending on your location.

We thank you for your patience.

All our products and lamps are tested before delivery. Our products are double packaged with a wood frame and specifically designed corner protectors to ensure safe delivery. It is essential to save the original packaging for any return or warranty claims. 

We recommend purchasing Route Package Insurance at checkout. Learn more about Route below.

If you would like to cancel your order, please send us an e-mail at info@luminapro.co. An order can only be canceled if the warehouse has not dispatched your order. 

Please remember that our customer service team is working on getting through all your requests promptly.

Send us an e-mail at info@luminapro.co.

Alternatively, you can fill out the contact form, and we will aim to be in touch within 72 hours!

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. 

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com
Please note - shipping insurance is non-refundable once your order has shipped.

See the return policy here.

See the warranty policy here.

Click on the product below to view and download the setup instructions:

PRO Hollywood Mirror

Crystal Vanity Mirror 

Makeup Chair with Headrest

18" Professional Ring Light